Is designed for anyone who has care or supervision of passengers travelling by road – in cars, taxis, minicabs or large buses. Relevant to volunteers as well as paid staff Covers legal, practical and safety issues – a comprehensive training package Aims to improve passenger safety by providing the skills and information for passenger assistants to understand and meet the needs of their passengers.
Module A: The Role of the Passenger Assistant
This is the ‘foundation’ module because it is a starting point for further training. It covers the role and responsibilities of a passenger assistant, including legal, practical and safety issues
Module B1: Passenger Awareness and Assistance
This module is intended for passenger assistants whose duties involve assisting passengers with disabilities, including wheelchair users but does not cover wheelchair users who travel in their wheelchairs. It contains information on professional etiquette, assisting passengers with walking difficulties, passengers who are blind or partially sighted, passengers who are deaf or hard of hearing and passengers who may use wheelchairs to get to the vehicle. The Module contains a practical skills assessment, which passenger assistants must pass in order to receive a certificate.
Module B2: Assisting Passengers who travel in their Wheelchairs
This module is intended for passenger assistants whose duties include assisting passengers who travel in their wheelchairs. It looks at safe use of passenger lifts and wheelchair tie-down and occupant restraint systems(WTORS) and all the issues surrounding wheelchair user safety on vehicles.This module also contains a practical skills assessment, which passenger assistants must pass in order to receive a certificate. Passenger assistants must successfully complete Module B1 before undertaking this Module.
Module C1: Supervising Children and Young People with Special Needs
This includes supervising children and young people with learning difficulties, autism, physical disabilities, sensory restrictions and emotional or behavioural difficulties.
Module C2: Working with Adults Who Require Care and Supervision
This includes adult passengers with learning difficulties, dementia, physical disabilities, sensory restrictions and people in mental or emotional distress